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UDC 004
MODELLING IFD, EPC, OD FOR DESCRIBING BUSINESS PROCESSES “CUSTOMER SERVICE ONLINE-BANK”
Davydova A.A.1, Babenko A.V.2, Novikova T.B.3
1Magnitogorsk State Technical University named after G.I. Nosov, student group APIp-14 IEiAS
2Magnitogorsk State Technical University named after G.I. Nosov, student group APIp-14 IEiAS
3Magnitogorsk State Technical University named after G.I. Nosov, Ph.D., Associate Professor, Department of Applied Informatics
1Magnitogorsk State Technical University named after G.I. Nosov, student group APIp-14 IEiAS
2Magnitogorsk State Technical University named after G.I. Nosov, student group APIp-14 IEiAS
3Magnitogorsk State Technical University named after G.I. Nosov, Ph.D., Associate Professor, Department of Applied Informatics
Abstract
The article discusses the process of business process development model description "Customer service Online-Bank" with the use of ARIS methodology: eEPC, information flow diagrams "IFD SW" and "the OD" objectives tree diagram.
Article reference:
Modelling IFD, EPC, OD for describing business processes "Customer service online-bank" // Modern technics and technologies. 2016. № 11. P. 2 [Electronic journal]. URL: https://technology.snauka.ru/en/2016/11/11373
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