UDC 004.9


Chirkin Maxim Alexandrovich
Ural State Economic University
assistant, Department of statistics, econometrics and informatics

In connection with the choice of the customer-oriented course becomes relevant to the question of the construction of a control system of interaction with customers (CRM-system, client relationship management system). This article is devoted to justifying the choice of software to build a CRM system for a telecommunication company.

Keywords: CRM-система, TeleManagement Forum

Article reference:
Vendor's choice for developing CRM system // Modern technics and technologies. 2017. № 4 [Electronic journal]. URL: http://technology.snauka.ru/en/2017/04/13164

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