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UDC 004
AUTOMATED SYSTEM FOR RECEIVING METER READINGS USING IP TELEPHONY FOR LLC «UCIC» TO REDUCE TIME ON CUSTOMER SERVICE
Koshlokova Olga Alekseevna1, Rybanov Alexander Aleksandrovich2
1Volzhskiy Polytechnical Institute, branch of the Volgograd State Technical University Volzhskiy, student
2Volzhskiy Polytechnical Institute, branch of the Volgograd State Technical University Volzhskiy, associate professor
1Volzhskiy Polytechnical Institute, branch of the Volgograd State Technical University Volzhskiy, student
2Volzhskiy Polytechnical Institute, branch of the Volgograd State Technical University Volzhskiy, associate professor
Abstract
An approach to the development of automated system for receiving meter readings using IP telephony, focused on reducing time on customer service in LLC "UCIC" is offered.
Keywords: account, automation, control, ip-telephony, metering device
Article reference:
Automated system for receiving meter readings using IP telephony for LLC «UCIC» to reduce time on customer service // Modern technics and technologies. 2014. № 5 [Electronic journal]. URL: https://technology.snauka.ru/en/2014/05/3524
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