UDC 004

PROBLEM ACTIVITIES CALL – CENTRE

Davydova A.A.1, Babenko A.V.2, Novikova T.B.3
1Nosov Magnitogorsk State Technical University, student
2Nosov Magnitogorsk State Technical University, student
3Nosov Magnitogorsk State Technical University, Ph.D., Associate Professor, Department of Applied Informatics

Abstract
This article deals with the problem statement on the Call-center activities, as well as the description of the pros and cons of some of the programs.

Keywords: 3сx phone, AS-IS, Call-центр, eEPC


Article reference:
Problem activities call - centre // Modern technics and technologies. 2016. № 11. P. 2 [Electronic journal]. URL: https://technology.snauka.ru/en/2016/11/11424

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