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UDC 004
PROBLEM ACTIVITIES CALL – CENTRE
Davydova A.A.1, Babenko A.V.2, Novikova T.B.3
1Nosov Magnitogorsk State Technical University, student
2Nosov Magnitogorsk State Technical University, student
3Nosov Magnitogorsk State Technical University, Ph.D., Associate Professor, Department of Applied Informatics
1Nosov Magnitogorsk State Technical University, student
2Nosov Magnitogorsk State Technical University, student
3Nosov Magnitogorsk State Technical University, Ph.D., Associate Professor, Department of Applied Informatics
Abstract
This article deals with the problem statement on the Call-center activities, as well as the description of the pros and cons of some of the programs.
Keywords: 3сx phone, AS-IS, Call-центр, eEPC
Article reference:
Problem activities call - centre // Modern technics and technologies. 2016. № 11. P. 2 [Electronic journal]. URL: https://technology.snauka.ru/en/2016/11/11424
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